Scope of Application

Article 1. The accommodation contract and related contracts concluded between the Hotel and the Guest shall be governed by these Terms and Conditions. Any matters not provided for herein shall be governed by applicable laws and regulations or generally established practice.

2. When the Hotel has agreed to special arrangements that do not conflict with laws and regulations or established practice, such special arrangements shall take precedence, notwithstanding the provisions of the preceding paragraph.

Application for Accommodation Contracts

Article 2. A person who wishes to apply for an accommodation contract with the Hotel shall notify the Hotel of the following particulars:

(1) Name of the guest(s);
(2) Date of stay and estimated time of arrival;
(3) Accommodation charges (in principle, based on the Basic Accommodation Charge set out in Table 1);
(4) Any other particulars deemed necessary by the Hotel.
2. If, during the stay, the Guest requests to extend the stay beyond the date specified under item (2) of the preceding paragraph, the Hotel shall treat such request as a new application for an accommodation contract made at the time the request is made.

Establishment of Accommodation Contracts, etc.

Article 3. An accommodation contract shall be deemed established when the Hotel accepts the application referred to in the preceding article; provided that this shall not apply where it has been demonstrated that the Hotel did not give its acceptance.

2. When an accommodation contract has been established pursuant to the preceding paragraph, the Guest shall pay, by the date specified by the Hotel, an application deposit designated by the Hotel, up to the amount of the Basic Accommodation Charge for the period of stay (or for three days, if the period of stay exceeds three days).

3. The application deposit shall first be applied toward the accommodation charges ultimately payable by the Guest; if circumstances arise requiring application of Article 6 or Article 17, it shall be applied in the order of cancellation fee and then compensation, with any remaining balance refunded at the time of payment of charges under Article 11. If the Guest fails to pay the application deposit by the date specified under the preceding paragraph, the accommodation contract shall thereupon lose its effect; provided, however, that this shall apply only where the Hotel has notified the Guest of this consequence when specifying the payment date for the application deposit.

Special Arrangement Not Requiring Payment of the Application Deposit

Article 4. Notwithstanding Paragraph 2 of the preceding article, the Hotel may agree to a special arrangement under which payment of the application deposit referred to in that paragraph is not required after conclusion of the contract. 

2. If, in accepting an application for an accommodation contract, the Hotel does not specify the due date for payment of the application deposit under Paragraph 2 of the preceding article, the Hotel shall be treated as having agreed to the special arrangement referred to in the preceding paragraph.

Refusal to Conclude an Accommodation Contract

Article 5. The Hotel may decline to conclude an accommodation contract in any of the following cases:

(1) When the application does not conform to these Terms and Conditions;
(2) When no rooms are available due to full occupancy;
(3) When the person seeking accommodation is found to be a member of an organized crime group as designated under the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991), a related party thereof, or otherwise a member of an antisocial force (hereinafter, “Organized Crime Group, etc.”);
(4) When the person seeking accommodation is a corporation or other organization whose business activities are controlled by an Organized Crime Group, etc., or a member thereof;
(5) When the person seeking accommodation is, or is a member of, a corporation having an officer who falls under the category of a member of an Organized Crime Group, etc.;
(6) When the person seeking accommodation has engaged in conduct causing significant inconvenience to other guests;
(7) When the person seeking accommodation has engaged in violence, intimidation, extortion, or unreasonable demands exceeding a reasonable scope toward the facility or its staff, or is found to have engaged in similar conduct in the past;
(8) When the person seeking accommodation is clearly found to be suffering from an infectious disease;
(9) When accommodation cannot be provided due to a natural disaster, facility malfunction, or other unavoidable cause.

The Guest's Right to Cancel the Contract

Article 6. The Guest may cancel the accommodation contract by notifying the Hotel. 

2. When the Guest cancels all or part of the accommodation contract for reasons attributable to the Guest (excluding cases where the Hotel has designated and requested payment of an application deposit under Article 3, Paragraph 2, and the Guest cancels the contract before making that payment, etc.), the Hotel shall charge a cancellation fee as set out in Table 2; provided that, where the Hotel has agreed to the special arrangement under Article 4, Paragraph 1, this shall apply only where the Hotel notified the Guest, at the time of agreeing to that arrangement, of the obligation to pay a cancellation fee upon cancellation.
3. If the Guest does not arrive by 8:00 p.m. on the date of stay without notice to the Hotel (or, where an estimated arrival time has been specified in advance, two hours after that time), the Hotel may treat the accommodation contract as having been cancelled by the Guest.

Table 2 Cancellation Policy (Related to Article 6, Paragraph 2)

Notes
1. Percentages represent the cancellation fee as a proportion of the Basic Accommodation Charge.
2. If the contracted number of nights is shortened, a cancellation fee equivalent to one night (the first night) shall be charged regardless of the number of nights shortened.
3. For group bookings (15 or more guests), if part of the booking is cancelled, no cancellation fee shall be charged for the number of guests corresponding to 10% (rounded up) of the number of guests booked as of 10 days before the stay (or, if the booking was accepted after that date, as of the date of acceptance).

The Hotel's Right to Cancel the Contract

Article 7. The Hotel may cancel the accommodation contract in any of the following cases:

(1) When the Guest is found to be a member of an organized crime group;
(2) When the Guest is a corporation or other organization whose business activities are controlled by an Organized Crime Group, etc., or a member thereof;
(3) When the Guest is, or is a member of, a corporation having an officer who falls under the category of a member of an Organized Crime Group, etc.;
(4) When the Guest has engaged in violence, intimidation, extortion, or unreasonable demands exceeding a reasonable scope toward the facility or its staff, or is found to have engaged in similar conduct in the past;
(5) When the Guest is found likely to engage in, or is found to have engaged in, conduct that violates laws and regulations, public order, or good morals in connection with the stay;
(6) When the Guest is clearly found to be suffering from an infectious disease;
(7) When accommodation cannot be provided due to a natural disaster or other event of force majeure;
(8) When the Guest engages in any of the following conduct, or otherwise fails to comply with the Hotel's house rules (limited to prohibitions necessary for fire prevention):
a. Tampering with firefighting equipment or other fire-safety installations;
b. Smoking within the Hotel premises (if smoking is discovered to have occurred in a guest room, the Hotel may charge JPY 200,000 as restoration costs);
c. Using open flame within the Hotel premises (including cooking with candles, portable stoves, or similar equipment in a guest room).
9. When the Hotel cancels the accommodation contract pursuant to the preceding paragraph, it shall not charge the Guest for any accommodation services not yet provided.

Payment of Charges

Article 11. The breakdown of the accommodation charges payable by the Guest is as set out in Table 1.

2. Payment of the accommodation charges referred to in the preceding paragraph shall be made in currency, or by traveler's check, accommodation coupon, credit card, or other equivalent means accepted by the Hotel, at the front desk at the time of the Guest's departure or when requested by the Hotel.
3. Once the Hotel has provided the Guest with a room and made it available for use, the accommodation charge shall be payable even if the Guest voluntarily does not stay.

Table 1 Breakdown of Accommodation Charges (Related to Article 2, Paragraph 1 and Article 11, Paragraph 1)

(The total amount payable by the Guest is broken down as follows.)

Notes
1. The Basic Accommodation Charge is as set out in the rate schedule displayed at the front desk.
2. Children's rates apply to guests of elementary-school age or younger. Where meals and bedding equivalent to an adult's are provided, 70% of the adult rate applies; where only bedding is provided, 50% applies, plus a futon charge of JPY 2,500. For infants (ages 3–5) provided with neither meals nor bedding, a facility usage fee of JPY 1,000 applies.

Liability of the Hotel

Article 12. The Hotel shall compensate the Guest for any damage arising in the course of performing, or failing to perform, the accommodation contract or related contracts; provided that this shall not apply where such damage is not attributable to the Hotel.

2. The Hotel has received a fire-prevention commendation mark from the fire authorities and, in order to respond to any fire or similar incident, has taken out liability insurance for lodging establishments.

Handling of Cases Where the Contracted Room Cannot Be Provided

Article 13. If the Hotel is unable to provide the Guest with the contracted room, the Hotel shall, with the Guest's consent, arrange alternative accommodation on conditions as similar as possible to the original.

2. Notwithstanding the preceding paragraph, if the Hotel is unable to arrange alternative accommodation, it shall pay the Guest compensation equivalent to the cancellation fee, which shall be applied toward any damages; provided that the Hotel shall not pay such compensation where the inability to provide the room is not attributable to the Hotel.

Safekeeping of the Guest's Baggage or Personal Belongings

Article 15. If the Guest's baggage arrives at the Hotel prior to the Guest's stay, the Hotel shall be responsible for its safekeeping only where the Hotel agreed to accept it prior to arrival, and shall return it to the Guest at check-in at the front desk.

2. If any item is found left behind at the Hotel after the Guest has checked out, the Hotel shall handle it as follows:
(1) For items recognized as valuables, such as cash, precious metals, electronic devices, or identification documents, the Hotel shall contact the Guest and request instructions. If the Guest cannot be reached, the Hotel shall promptly report the item to the nearest police station;
(2) For ordinary lost items other than those described in the preceding item, the Hotel shall keep the item for seven days, including the day it was found, and may dispose of it if the Guest cannot be reached during that period. 

3. The Hotel's liability for the safekeeping of the Guest's baggage or personal belongings under the preceding two paragraphs shall be governed, in the case of Paragraph 1, by the provisions of Paragraph 1 of the preceding article, and in the case of the preceding paragraph, by the provisions of Paragraph 2 of the preceding article.

Responsibility for Parking

Article 16. When the Guest uses the Hotel's parking lot, the Hotel merely provides the space and assumes no responsibility for the management of the vehicle; provided that, if the Hotel causes damage through its intentional act or negligence in managing the parking lot, the Hotel shall be liable to compensate for such damage.

Liability of the Guest

Article 17. If the Hotel suffers damage due to the intentional act or negligence of the Guest, the Guest shall compensate the Hotel for such damage.