Stay
Q: When is Check-In and Check-Out?
A: Check-in: 15:00 (3pm) –18:00 (6pm) / Check-out: 8:00am–11:00am
Please let us know your estimated arrival time in advance. If you arrive early, you are more than welcome to wait in the lobby. If we do not hear from you and your arrival passes 20:00 (8pm), your reservation will be treated as a cancellation.
While we don't accept late checkouts, please feel free to consult with us if you have any special circumstances. If you plan to head out and explore the surrounding area after checking in/out, we are more than happy to hold your luggage for you.
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Q: Do you have a place to store skis/snowboards?
A: We have an area right next to the front entrance. Please let the front straff know when you would like to use it.
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Q: Can you send/receive my luggage?
A:Yes, we can!
If you are shipping your luggage to us in advance, please send it to the Nozawa Grand Hotel at the address below:
8888 Nozawaonsen, Shimotakai-gun,
Nagano 389-2502, Japan
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Q: Can you hold my luggage? (Before check-in, after check-out)
A: Yes, we will gladly hold it at the front desk. However we don't accept cash or valuables, so please keep those with you.
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Q: Does your hotel allow smoking?
A: All guest rooms are non-smoking. However a designated smoking room (enclosed) is available on the 1st floor.
*Please note that if there is any evidence of smoking in the room (such as odors, cigarette butts, burn marks, or stains), a cleaning fee of 200,000 yen may be charged. We kindly ask for your cooperation to ensure a pleasant and comfortable stay for all our guests.
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Q: Are there any convenience stores nearby?
A: There is a "Yamazaki Y Shop" convenience store located about 5 minutes away by walking.
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Q: What amenities and facilities are available at the hotel?
A: < Facilities >
Main bath, open-air bath, ski drying room, free Wi-Fi
< Amenities >
Toothbrush, hair brush, razor, bottled mineral water, tea, yukata, haori (traditional jacket), slippers
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Q: What are the hours for the Main Public Bath and the Open Air Bath?
A: Main Public Bath 15:00 (3pm) ~ 23:00 (11pm) / 5:00am ~ 10:00am
Open Air Bath 15:00 (3pm) ~ 22:00 (10pm) / 6:30am ~ 10:00am
*Please note that the lights will be turned off at closing time. Thank you for your cooperation.
Dining
Q: Can I request a vegetarian meal?
A: Vegetarian is no problem at all! Please let us know at the time of your booking so that our chefs can prepare accordingly.
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Q: Can I still have dinner even if I have allergies/food restrictions?
A: To ensure that all our guests can fully enjoy their meals, we do our best to accommodate various dietary requirements. Please let us know in advance. We are happy to consult with you regarding vegetarian, pescatarian, vegan, gluten-free, and other dietary preferences.
Please note that we are unable to accommodate strictly halal meals.
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Q: Is there a dress code?
A: No there is no dress code! Please feel free to wear the yukata, haori (traditional japanese coat), or your own clothes when dining.
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Access
Q: Please tell me how to get to Nozawa Onsen/Nozawa Grand Hotel.
A: The closest Shinkansen Station is Iiyama Station. Which can be reached directly from Tokyo station or Nagano Station.
Once you reach Iiyama Station, there are two different busses you can take.
"Nozawa Onsen Liner" bus from Iiyama Station (approx. 25 minutes): Board at Iiyama Station and get off at the "Nozawa Onsen Chuo Terminal." From the terminal, it is about a 5-10 minute walk to the hotel.
Nagaden Local Bus from Iiyama Station (approx. 45 minutes): Board at Iiyama Station and get off directly at the "Nozawa Grand Hotel" bus stop, which is in front of our building.
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Q; Does the hotel have a parking lot?
A: Yes! It's located right in front of the hotel. Feel free to use it at no extra cost.
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Q: Can you book a taxi for me?
A: Yes! However due to Nozawa Onsen Village being rural and also the peak ski season attracting many visitors, there will be times where taxis are not available. We recommend requestign a taxi with plenty of time to spare.
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Other
Q: Can I bring my pet with me?
A: While pets are not permitted. assistance dogs (guide dogs, hearing dogs, and service dogs) are accepted upon consultation.
